| Do
I need a debit/credit card to open an account? |
| No. Only if you want to activate your account
immediately. We accept
payment by check or money order and your account will
be activated once we receive your payment and you will
be notified by email. |
| What
are my payment options? |
| We accept Visa, MasterCard, Discover
Card, Personal/Business Check and/or Money Orders.
|
| Where
do I send my payments?
|
|
Make payments out to Dependanet and mail to the
address below:
Dependanet
1641 W. Voltaire Avenue
Phoenix, AZ 85029
|
| Can
I pay online with a debit/credit card?
|
|
You can make payments online via our
secure connection (https://). Click on the Make A
Payment link located at the top of our
website on any page.
|
| When
do you bill my Debit/Credit Card? |
| Your debit/credit card
will be billed on the 12th of each month unless our
billing department is closed that day. If closed, we
will bill your card on the next business day. |
| Can
I open an account using a debit/credit card, but
choose to mail-in my future payments? |
| Yes. If you sign up online,
just be sure to indicate to us that you only want us
to bill your card to open the account and want to
mail-in future payments. Or, call Customer Service at
888.324.4222 or 623.434.4232 to change your payment
options. |
| Can
you deduct my payments directly from my checking
account? |
| No. We do not
withdraw payments directly from your checking
account. If you want to pay automatically and
directly from your checking account, you should be
able to set this up with your banking institution.
Most banks offer this service to their customers. |
| About
your invoices |
|
All invoices are sent via electronic mail
(email) and sent to the email address you
specified when opening your account. Please be sure that we have the correct e-mail
address on file.
|
|
Where do I find my customer
login (account ID)?
|
|
Your Customer Login (account ID) is
located in the upper left portion on your invoice. You
will need to provide this when calling Customer
Service or include when sending email to our office.
|
|
I never get an invoice.
I only get a late notice, or my credit card was
declined notice, why?
|
|
Check your Spam folders. Your mail
program/anti-virus software might be interrupting our
invoices as Spam. We email
invoices to our customers to help keep costs down. Please call us at
888.324.4222 or 623.434.4232 and make sure your email address is correct on your
file.
|
| When
is my payment due? |
| Invoices are sent out on the 12th of each month
covering the upcoming months service. Example: Your
August 12th invoice is for September service. Mail-in
payments are due by the 28th of the month.
Late Fee's
If we do not receive your payment on or before the 1st of the
month, your account will be suspended and a $10 late
fee will be added to your balance. The balance
including late fee must be paid prior to turning your
service back on. |
| What
if my payment is going to be late? |
| We know from time to time, situations
arise and/or things just happen. Simply contact our office if you know your payment
is going to be late to avoid interruption in service
and late fee's. |
